We had an appointment with Australian Hearing on Wednesday after the drama that they put me through on Tuesday. I walked in there with my head held high, a smile on my face and ready to fight. The reception girls refused to look at me and instead sent the 'fix it' man to greet me at the desk. It's unfortunate for them....as that just gave me more will to fight.
Eventually we met with our audiologist and she got in first - the reception staff told her 'their version' of the story so I was officially classed as the 'Super-pushy, dramatic, emotional, all-of-the-above Mum!'. Yay for me!
However, I stuck to my guns and asked for answers - answers for lack of appointment availability, answers for resistance from the reception staff, answers for why Macie is missing out because there are no appointments, answers for rudeness, answers for cancellation of appointments. And more importantly, answers for why the moulds are taking so long....
In the end, I was told that the reason why I am experiencing all these problems is because of
LACK OF FUNDING. The government is only funding the branch for an audiologist to be in the office for 2 DAYS. My blood boiled - and I asked for clarification....yep - I heard it right. Macie was missing out because the government saw these children as NUMBERS not the beautiful little miracles that they are.
And then and there....I realised that this is when I need to fight. This is my purpose in life. To fight for Macie, and every other deaf child and their family. The service that we are receiving from Australian Hearing is just not up to par, is not family friendly and most importantly, the kids are NOT benefitting from it.
So - I am going to advocate for everyone. I am going to go higher up the chain and fight for more funding for our AH branch. I dont care if I have to go to Kevin Rudd or Tony Abbott. I will get more funding - no matter what. There is no way that Macie is going to miss out because the government is doing a bodgy job maintaining the needs for this branch.
So I made the decision.........I am going to fight.....and never stop until the kids get what they deserve.....and that is care, service and respect....at ALL times.